Online Claims Portal

Posted on 25th August 201522nd March 2016 by James Morgan

We are the claims administrators in respect of your Business Insurance policy and we will be responsible for processing and assessing your claim on behalf of the Insurer.

Please complete this Online Claims process honestly and with as much information as you can provide. This will enable us to process your claim quickly and with as little delay as possible.

Failure to give us all the information we require, or not providing accurate information, may lead to your claim being delayed or declined.

Submitting your claim Online is easy! Just click on the button below to get started.

Claims Telephone Number:

0333 999 7901 (local rate call)

Claims Email Address:

claims@burnett.co.uk

Opening Times:

Monday – Friday 08:30am – 5:30pm (excluding Bank Holidays and Public Holidays)

Claims Office Address:

Business Claims Office, Burnetts, Lakeside 3000, North Harbour, Western Road, Portsmouth, Hampshire, PO6 3EN

Our Website:

www.burnett.co.uk

Group Website:

www.spb-uk.co.uk

What we do

Burnetts provides insurance and warranty products to commercial and public sector organisations.

Insurance
- Accidental Damage / All Risks
- Accidental Loss
- Theft
- Business Interruption/Terrorism options
Warranty
- Manufacturer warranty
- Extended warranty

Our Markets

We have products specifically for:

Small and medium sized businesses
Education institutions
Public sector organisations, including local authorities
Print companies

Our products are distributed by a range of different types of organisations including Insurance Brokers, Finance Companies and IT resellers.

Our History

Burnetts began trading in 1980, providing insured maintenance programmes for large IBM mainframe computer systems.

Over the past 35 years our products have developed in response to the changing needs of our policyholders and the development of IT equipment. We specialise in:

Mobile technology such as mobile phones, laptops, tablets and hybrid devices
IT hardware such as servers and desktops.

Burnetts is part of the SPB Group, Europe’s leading provider of affinity insurance.

Who can submit an Online Claim?

Claims can be submitted by the policy holder, primary equipment user or any employees on behalf of the Business, who have the authority to do so.

What should I do if I can’t submit my claim or have a technical issue?

If you receive an error message or prefer not to complete the claim online please contact us for details of how to submit your claim. You should contact us by telephone on 0333 999 7901 (local rate call) or by email to claims@burnett.co.uk. Please note our opening hours are Monday – Friday 08:30 -17:30 (excluding public holidays)

How long will it take to complete an Online Claim?

It will take approximately 10 minutes to complete the process.

Can I submit supporting documents Online?

Yes, during the Online Claim process you will have an opportunity to upload supporting documents. Please note Microsoft Word is not a supported format, you should save any Word documents as a PDF.

How do I submit additional information after submitting the Online Claim?

If you need to submit additional information to us, or are unable to upload it during the claims process, please scan and/or email this to claims@burnett.co.uk.

What happens once I have submitted my claim?

Once we have all of the information we need to assess your claim, claims are usually assessed within 3 working days. Often the assessment of a claim takes less than 3 working days. At particularly busy times however it can take slightly longer.

Will I get a claim reference?

Following a successful submission we will email you a unique claim reference to the email address supplied. Please use this in correspondence with us